Mail with USPS you Know what's hunger, as this diet will suppress this
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is attached a little further. Rights Reserved for products lost or
damaged in transit due to the.
Yes - we are still shipping! There are no reported delays with the carriers we partner with. You will receive your order in the same timeframe listed below. In fact, if you place your order by 4pm EST it will ship the same day. Thank you for supporting Luxy Hair during this time!
Free Shipping to US, Canada, UK & More!
*All
US orders include FREE standard shipping worldwide (excluding sample
swatches). International orders (outside of the US) over $100 are also
eligible for free standard shipping! Kindly note, the following
countries are required to cover their own shipping costs: Slovenia,
Switzerland, Poland, Estonia, Romania, Bosnia, Azerbaijan, Latvia,
Bulgaria, and Reunion. Applicable rates apply. Your order is shipped
from our warehouse located in Salt Lake City (USA). All Shipments are
FOB (Free on Board). While we cannot guarantee or be held responsible
for products lost or damaged in transit due to the performance of our
carriers, we will assist our customers in any deficiency in third-party
shipping services. We encourage customers to opt-in for package
insurance at checkout via Route.
Processing Time
It will take 1 business day to process your order, regardless
of the shipping option selected at checkout. If your order is placed
by 4pm EST, it will ship the same day. If your order is placed after
4pm EST, your order will ship the next business day. We ship
Monday through Friday, excluding weekends and holidays. We cannot
guarantee Saturday delivery, even if your shipping is upgraded to
express. You will receive a confirmation e-mail with the tracking
link once your order ships which can take up to 48 hours to
update. If you do not see your shipping confirmation email in your inbox
after 1 business day, please double check your junk/spam or promotions
folder. Express shipping options and any other third-party
fees are non-refundable. We cannot be held accountable for any delays
caused by the carrier. Kindly note that if inaccurate or
incomplete addresses are provided, or if there are unverified details
with your order, it may delay processing by an additional 1-2 business
days. We encourage all customers to thoroughly review their shipping
and billing information prior to checking out to ensure any possible
delays are avoided. Your package may or may not require a
signature. Most packages are delivered to the mailbox or front door of
the address provided, however, it is up to the delivery courier to
decide if the package is safe being left in the open. If they deem it
unsafe, they will hold the package at a local post office or
re-schedule another delivery. Our best recommendation is to input a
shipping address where you know you or someone else will be available
to accept the package (a work address or a friend's address). SHOP LUXY HAIR
USA State Sales Taxes
Please note that Luxy Hair charges state sales taxes on orders in the following states:
Wisconsin, Washington, Virginia, Utah, Texas, Pennsylvania, North
Carolina, Nevada, Nebraska, Michigan, Maryland, Louisiana, Kentucky,
Kansas, Indiana, Illinois, Georgia, Colorado, California, Arkansas, and
New York. These collected taxes are mandated by the local state
governments and Luxy Hair in no way benefits from this and directly
pays this amount collected to the state.
International Taxes and Duties
Your
order will be shipped DDU (Delivered Duty Unpaid) from our warehouse
in Salt Lake City (United States). This means that these fees are not
included in the price of your purchase on our website. Therefore, you
may incur duties, fees and import taxes upon delivery. This charge is
determined by your local customs authority and must be paid to your
local carrier or government in order to receive your order. These fees are not collected by Luxy Hair.
Please
note that if your order is shipped with DHL Express, DHL will pay on
your behalf for any duties and taxes, as soon they enter the country.
This simple process ensures that the courier can deliver your package
in shortest possible transit time. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee. As
we are unable to advise the amount of what these fees might be, we
recommend to contact your country's customs office or tax agent for
respective charges and rates on a package coming outside of your
country.
Wrong Address Disclaimer
It is
the responsibility of the buyer to make sure that she or he enters the
shipping address correctly. We do our best to speed up processing and
shipping times, hence there is a very small time gap to cancel/change
your order or to change the address of your order. If you decide to
cancel your order or change your shipping address, please write to us
at info@luxyhair.com as soon as you place your order. We will do our
best to make the change, however, we cannot guarantee that we will be
able to do so, as there are varying time limits in which we are able to
do so. If it's too late for our team to cancel your order, you
can return your order to us once you've received it. For more
information on how to return your order click here. The only thing we
can do is wait to see if the package gets returned back to us. If it
does get returned back to our warehouse, we can then ship it to the
correct address or provide you with a full refund. Extra Shipping Charges:
If you upgraded your shipping and the package was returned to us due
to an incorrect address and if you would like a refund, you will not be
reimbursed for the upgraded shipping fees.
Delivered but Not Delivered
All
of our shipments include tracking with delivery confirmation. If the
tracking information confirms that the item has been delivered to your
order address but you have not received your order, please read this
article for next steps on how to locate your package. Also, please
contact couriers at numbers in order to investigate this issue. We
cannot be held accountable for packages where tracking information
states the package has been delivered to your order address. We also
encourage customers to opt-in for package insurance at checkout via Route. If
you have previously experienced lost or stolen packages where you
reside, we encourage you to instead have your package delivered to a
work address to ensure that you receive it safe and sound.
Military Mail
We
do ship to military addresses. All mail is shipped via USPS to a
military base who is then responsible for delivering the package to
your final destination. For military orders, delivery times can be
upwards of 15-20 business days. At check-out, please
select the United States as the country, and in the state drop-down
menu, you will have the option to select one of the following: Armed
Forces America, Armed Forces Europe, or Armed Forces Pacific. For more
information on military mail with USPS, please click here.
?Luxy
Hair is NOT able to ship to the following countries due to shipping
complications: Afghanistan, Albania, Algeria, Angola, Bahrain,
Bangladesh, Belarus, Benin, Brazil, Botswana, Cameroon, Central African
Republic, Chad, Comoros, Cook Islands, Democratic Republic of the
Congo, Republic of the Congo, Cote d'Ivoire, Cuba, Czech Republic,
Djibouti, Dominica, Dominican Republic, Egypt, Eritrea, Ethiopia,
Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Guatemala, Guyana, Haiti,
Hungary, India, Iran, Iraq, Kazakhstan, Kenya, Kiribati, Kosovo,
Kuwait, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Macedonia,
Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania,
Micronesia, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Namibia,
Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Papua
New Guinea, Palau, Paraguay, Palestine, Qatar, Russia, Rwanda, Saint
Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Senegal,
Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Solomon
Islands, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Tajikistan,
Tanzania, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia,
Turkmenistan, Tuvalu, Uganda, Ukraine, Uzbekistan, Vatican City,
Vanuatu, Vietnam, Venezuela, Yemen, Zambia, Zimbabwe. SHOP LUXY HAIR
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