Yes - we are still shipping! There are no reported delays with the carriers we partner with. You will receive your order in the same timeframe listed below. In fact, if you place your order by 4pm EST it will ship the same day.Thank you for supporting Luxy Hair during this time! Free Shipping to US, Canada, UK & More!
*All US orders include FREE standard shipping worldwide (excluding sample swatches). International orders (outside of the US) over $100 are also eligible for free standard shipping! Kindly note, the following countries are required to cover their own shipping costs: Slovenia, Switzerland, Poland, Estonia, Romania, Bosnia, Azerbaijan, Latvia, Bulgaria, and Reunion. Applicable rates apply. Your order is shipped from our warehouse located in Salt Lake City (USA). All Shipments are FOB (Free on Board). While we cannot guarantee or be held responsible for products lost or damaged in transit due to the performance of our carriers, we will assist our customers in any deficiency in third-party shipping services. We encourage customers to opt-in for package insurance at checkout via Route.
Processing Time
It will take 1 business day to process your order, Regardless of the shipping option selected at checkout. If your order is placed by 4pm EST, it will ship the same day. If your order is placed after 4pm EST, your order will ship the next business day.
We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. You will receive a confirmation e-mail with the tracking link once your order ships which can take up to 48 hours to update. If you do not see your shipping confirmation email in your inbox after 1 business day, please double check your junk/spam or promotions folder.
Express shipping options and any other third-party fees are non-refundable. We cannot be held accountable for any delays caused by the carrier. Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).
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USA State Sales Taxes
Please note that Luxy Hair charges state sales taxes on orders in the following states:
Wisconsin, Washington, Virginia, Utah, Texas, Pennsylvania, North Carolina, Nevada, Nebraska, Michigan, Maryland, Louisiana, Kentucky, Kansas, Indiana, Illinois, Georgia, Colorado, California, Arkansas, and New York.
These collected taxes are mandated by the local state governments and Luxy Hair in no way benefits from this and directly pays this amount collected to the state.
International Taxes and Duties
Your order will be shipped DDU (Delivered Duty Unpaid) from our warehouse in Salt Lake City (United States). This means that these fees are not included in the price of your purchase on our website. Therefore, you may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and must be paid to your local carrier or government in order to receive your order. These fees are not collected by Luxy Hair. Please note that if your order is shipped with DHL Express, DHL will pay on your behalf for any duties and taxes, as soon they enter the country. This simple process ensures that the courier can deliver your package in shortest possible transit time. On some occasions, you may receive an invoice from DHL
After the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at info@luxyhair. com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order click here. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.
Delivered but Not Delivered
All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please read this article for next steps on how to locate your package. Also, please contact couriers at numbers in order to investigate this issue.
We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. We also encourage customers to opt-in for package insurance at checkout via Route. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
Military Mail
We do ship to military addresses. All mail is shipped via USPS to a military base who is then responsible for delivering the package to your final destination. For military orders, delivery times can be upwards of 15-20 business days.
At check-out, please select the United States as the country, and in the state drop-down menu, you will have the option to select one of the following: Armed Forces America, Armed Forces Europe, or Armed Forces Pacific. For more information on military mail with USPS, please click here.
